Guest Mood

  • Every guest now has a mood, shown as a small face beside their head: green when happy, yellow when so-so, red when unhappy.
  • Waiting wears mood down: in line, for someone to take the order, and for the food. A guest whose mood runs out walks out. This replaces the old fixed waiting limits.
  • Good moments lift it: a quick greeting, getting a table, ordering, good food and a friendly server.
  • A messy bathroom upsets the guests who go in, and dirt tracked outside upsets guests who walk past it.
  • Cooks with truly nothing to do now stop by a table to say hello, which cheers the guests up. One cook always stays in the kitchen, and a visiting cook heads back as soon as a ticket comes in.
  • A guest's final mood is their satisfaction, and the last 30 guests make the restaurant's new star rating in the Performance panel. Guests who walked out count as zero. Later the rating will bring in more or fewer guests.
  • The pace barely changed: over 40 games of 15 minutes each, about 63 guests served and 4% lost, against 64 and 5% before.
  • The clip shows an idle cook (circled) walking over to check on a table. The screenshot shows happy, so-so and unhappy guests at neighbouring tables.

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