Happier Guests by Default

  • Waiting now wears guests' mood down more slowly, so a well-run restaurant earns about 3 stars instead of about 2.
  • Over 40 games of 15 minutes each with the starting crew, the average rating is 3.0 stars and the average guest leaves at mood 59. About 64 guests are served, and almost nobody walks out.
  • Kitchens that are short a station or a cook still lose guests; a one-prep kitchen loses about 6%.
  • This is the starting point for a planned system in which guests expect more as a restaurant's rating rises.

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